## Shipping Locations Ceremoire offers **worldwide shipping**. To help ensure successful delivery, please provide a complete and accurate shipping address, including the recipient’s full name, street address, city, postal code, country, and contact phone number. Delivery to P.O. boxes, military addresses, or certain remote regions may be unavailable depending on the local carrier. ## Processing and Dispatch Orders are prepared and dispatched within **1–2 business days** after payment has been confirmed. Business days do not include weekends or public holidays. Orders placed during weekends or holidays will begin processing on the next business day. During major promotions, holidays, or periods of high order volume, processing may take slightly longer. ## Shipping Costs Ceremoire offers: * **Free worldwide shipping on orders over US$49** * For orders under US$49, the applicable shipping fee will be displayed at checkout The free-shipping threshold is calculated after discounts have been applied. ## Estimated Delivery Time Worldwide delivery generally takes: **7–10 business days after dispatch** Delivery times are estimates and may vary depending on the destination, local carrier operations, weather conditions, or other circumstances outside our control. Remote locations may require additional delivery time. ## Taxes, Customs Duties and Import Fees All applicable taxes, customs duties, import fees, and carrier handling charges are included in your order. **Customers will not be required to pay additional taxes, customs duties, or import fees upon delivery.** If you receive an unexpected payment request from a carrier or customs authority, please contact us before making the payment. ## Order Tracking Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking information. Please allow up to 48 hours for the tracking status to update after the shipment has been collected by the carrier. ## Shipping Carriers We work with trusted international shipping carriers and logistics partners to provide reliable worldwide delivery. The carrier used for your order will depend on: * Your shipping destination * Package size and weight * Local delivery availability * The most reliable shipping route We are unable to guarantee requests for a specific shipping carrier. ## Delivery Delays Although most orders arrive within the estimated delivery period, delays may occasionally occur because of weather, transportation disruptions, local delivery conditions, or other circumstances beyond our control. Ceremoire is not responsible for delays caused by the shipping carrier, but we will assist you in contacting the carrier and investigating the shipment. ## Lost or Missing Packages When an order has not arrived within the estimated delivery period, please contact us with your order number and tracking information. We will work with the shipping carrier to investigate the shipment. When tracking shows that a package has been delivered but you cannot locate it, please first: * Check around the delivery location * Ask household members or neighbours * Contact the local delivery carrier * Allow an additional 24 hours, as some packages may be marked as delivered shortly before arrival Once a package has been confirmed as delivered to the address provided at checkout, Ceremoire is not responsible for packages that are subsequently lost or stolen. ## Damaged Packages Ceramic products are carefully protected before shipping. In the unlikely event that an item arrives damaged, please contact us as soon as possible and provide: * Your order number * A photo of the damaged item * A photo of the internal packaging * A photo of the external shipping box and label Please keep the damaged item and all original packaging until your request has been reviewed. ## Address Accuracy Customers are responsible for providing a complete and accurate shipping address. Ceremoire is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address. When an address needs to be corrected, contact us immediately. We can only update the shipping address before the order has been dispatched. ## Contact Us For questions regarding shipping, delivery, or order tracking, please contact: **[support@ceremoire.com](mailto:support@ceremoire.com)** Thank you for choosing **Ceremoire**.