Orders are processed within 1–2 business days after payment confirmation. Business days exclude weekends and public holidays.

Orders placed on weekends or holidays will begin processing on the next business day. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Ceremoire offers worldwide shipping.

Estimated delivery usually takes 7–10 business days after dispatch. Delivery times may vary depending on the destination, local carrier operations, weather conditions, and customs processing.

Remote regions may require additional delivery time.

Ceremoire offers free worldwide shipping on orders over US$49.

For orders under US$49, the applicable shipping fee will be calculated and displayed at checkout before payment.

Please contact us at:

support@ceremoire.com

Include your order number and a brief description of your question so our customer service team can assist you more efficiently.

We begin preparing orders quickly, so changes or cancellations cannot always be guaranteed.

Please contact us at support@ceremoire.com as soon as possible after placing your order. We will do our best to assist you before the order has been processed or dispatched.

Once an order has entered the shipping process, we are unable to modify or cancel it.

No. All applicable taxes, customs duties, import fees, and carrier handling charges are included in your order total.

You will not be required to pay additional taxes, customs duties, or import fees upon delivery.

If a carrier or customs authority unexpectedly requests an additional payment, please contact us at support@ceremoire.com before making the payment.

Orders are processed within 1–2 business days after payment confirmation.

After dispatch, worldwide delivery generally takes 7–10 business days. The total estimated time from placing your order to delivery is approximately 8–12 business days.

Delivery times are estimates and may vary due to the destination, local carrier operations, weather conditions, or other circumstances beyond our control.

Ceremoire offers free worldwide shipping on orders over US$49.

For orders under US$49, the applicable shipping fee will be calculated and displayed at checkout before payment.

Ceremoire is currently an online-only store and does not offer in-store or local pickup.

All orders must be shipped to the delivery address provided during checkout.

Please carefully review your shipping address before completing your order.

When you notice an error after placing your order, contact us immediately at support@ceremoire.com and include your order number and the correct address.

We will do our best to update the address before the order is processed or dispatched. Once an order has been shipped, we may be unable to change or redirect the delivery address.

Due to the fragile nature of ceramic products, Ceremoire does not accept returns or exchanges for change of mind, incorrect product selection, or personal preference.

We will assist when an item arrives damaged, defective, or different from the product ordered. Please contact us within 48 hours of delivery at support@ceremoire.com and include your order number and clear photos of the item and packaging.

Once the issue has been confirmed, we may offer a replacement or a refund to your original payment method.

Please contact us within 48 hours of delivery at support@ceremoire.com.

To help us review your request, include:

• Your order number
  
• Clear photos of the damaged or defective item
  
• Photos of the internal protective packaging
  
• Photos of the external shipping box and shipping label
  

Please keep the item and all original packaging until your request has been reviewed.

Small black dots, tiny pinholes, slight glaze differences, subtle variations in shape, texture, or pattern, and minor firing marks are natural characteristics of ceramic production. These variations do not affect the safety or usability of the product and are not considered defects.

Once your refund has been approved, Ceremoire will issue it to your original payment method within 3–5 business days.

After the refund has been processed, your bank, card provider, or payment service may require additional time for the funds to appear in your account. Processing times vary depending on the financial institution.

Standard protective packaging is included with every Ceremoire order at no additional cost.

Our Signature Gift Wrapping service is available for selected products for an additional fee. The exact price will be displayed on the product page or at checkout before payment.

On an eligible product page, select the Signature Gift Wrapping option before adding the item to your cart.

When available, you may also enter:

• The recipient’s name
  
• A personal gift message
  
• The gifting occasion
  
• A request to exclude pricing from the package
  

Please review your gift details carefully before completing checkout.

Yes. You can send a Ceremoire gift directly to a friend, family member, or loved one anywhere we deliver.

Enter the recipient’s address as the shipping address during checkout. When gift wrapping is available, you can also add a personalized message and request that pricing information not be included in the package.

Every Ceremoire order is carefully packed with protective materials to help keep fragile ceramic pieces safe during transportation.

Products will receive decorative gift wrapping only when the Signature Gift Wrapping option has been selected and purchased. Gift-wrapped orders are beautifully presented and then placed inside secure protective shipping packaging.

Microwave suitability varies by product. Please check the care information on the individual product page before use.

Products featuring metallic details, gold trim, mirrored finishes, or other decorative metal elements must not be placed in the microwave. To help prevent cracking, avoid sudden temperature changes and never move cold ceramics directly into a hot microwave.

To keep your Ceremoire pieces looking beautiful:

• Wash gently with warm water and mild detergent
  
• Use a soft sponge or cloth
  
• Dry thoroughly after washing
  
• Avoid abrasive cleaners and metal scrubbers
  
• Do not expose the item to sudden temperature changes
  
• Store carefully to prevent scratching or chipping
  

Hand washing is recommended for delicate, hand-painted, sculptural, or metallic-finished pieces.

Yes. Small black dots, tiny pinholes, minor firing marks, subtle glaze variations, and slight differences in color, shape, texture, or pattern may naturally occur during ceramic production.

These characteristics are part of the individual nature of ceramic pieces and are not considered defects, provided they do not affect the product’s safety or normal use. Each Ceremoire piece may therefore have small variations that make it uniquely its own.